Back Discover more Shimano
Road bike
ROAD
Gravel bike
GRAVEL
Active cyclist
LIFESTYLE
Shimano service center mechanic.
SERVICE CENTER
Shimano bike
BIKE
Discover more Shimano
Change Language EN-AU
Shimano logo MTB
  • Home
  • Products
  • Technologies
  • Bikes
  • Stories
  • Support
Back
  • MTB
  • E-MTB
  • GEAR
Back MTB
  • XTR
  • DEORE XT
  • SLX
  • DEORE
See all groupsets
Back E-MTB
  • E-BIKE SYSTEMS
  • COMPONENTS
Back GEAR
Back MTB
XTR
XTR
Drivetrain

DRIVETRAIN

interface

INTERFACE

brakes

BRAKES

hubs

HUBS

pedals

PEDALS

deore xt
deore xt
Drivetrain

DRIVETRAIN

INTERFACE

INTERFACE

BRAKES

BRAKES

WHEELS & HUBS

WHEELS & HUBS

PEDALS

PEDALS

slx
slx
drivetrain

DRIVETRAIN

interface

INTERFACE

brakes

BRAKES

hubs

HUBS

deore brand logo
deore
drivetrain

DRIVETRAIN

interface

INTERFACE

brakes

BRAKES

hubs

HUBS

Back E-MTB

SEE ALL

E-MTB

EP801

ep801

EP8

EP8

E7000

E7000

EP600

ep600
DRIVE UNITS

DRIVE UNITS

DISPLAYS

DISPLAYS

ASSIST SWITCHES

ASSIST SWITCHES

BATTERIES

BATTERIES

CRANKARMS

CRANKARMS

CHAINRINGS

CHAINRINGS

CHAINS

CHAINS

CASSETTES

CASSETTES

REAR DERAILLEURS

REAR DERAILLEURS

SHIFTING LEVERS

SHIFTING LEVERS

BRAKE ROTORS

BRAKE ROTORS

APPS & SOFTWARE

APPS & SOFTWARE

Back GEAR

Footwear

Discover
Footwear

Clothing

Discover
clothing

Eyewear

Discover
Eyewear

Frequently asked questions

Search our FAQs or browse by category below

Search topic

Search SEARCH

We found result results.

Filter FILTER FAQ
  • ALL
  • General

    What is Shimano’s mission statement?

    Closer to Nature, Closer to People. Learn more on this link.

    How long has Shimano been in business?

    In 2021, Shimano celebrated its 100-year anniversary. Over the course of a century, Shimano has worked diligently to develop technologies that enhance the cycling experience.

    Where can I test Shimano-equipped MTB bikes?

    If you want to try a Shimano-equipped MTB bike, you can go to your local Shimano dealer.

  • Support

    What is the Shimano warranty?

    Shimano warrants that the Shimano product is free from defects in materials and workmanship under normal conditions and reasonable use. Please check the warranty policy that applies to your location: 

     

    Europe: https://bike.shimano.com/en-EU/information/warranty.html

    Japan: https://bike.shimano.com/ja-JP/home.html

    USA: https://bike.shimano.com/en-US/information/warranty.html

    Brazil: https://bike.shimano.com/pt-BR/information/Garantia.html

    Argentina: https://bike.shimano.com/es-AR/home.html

    China: https://bike.shimano.com/zh-CN/information/warranty.html

    Taiwan: http://www.sunstar-tw.com/biking/brands/shimano/sunstar-repair.html

    Korea: https://bike.shimano.com/ko-KR/information/warranty.html

    Singapore: https://bike.shimano.com/en-SG/information/WARRANTY.html

    Australia: https://bike.shimano.com/en-AU/information/warranty.html

    New Zealand: https://bike.shimano.com/en-NZ/information/warranty.html

    How to make a valid claim under this warranty?

    Please return the Shimano product to an authorized Shimano dealer, preferably the dealer it was purchased from, together with the original, dated invoice or receipt.
     
    If, having inspected the Shimano product, Shimano accepts that the Shimano product is defective, Shimano will (in its sole discretion) either repair or replace the Shimano product without charge.

    How can I see if my Shimano parts are compatible?

    Visit our Shimano tech page at https://productinfo.shimano.com/#/com to find answers to your compatibility questions. Or go to your local Shimano dealer where you’ll find qualified experts to help you out.

    Where do I get technical info on Shimano components?

    All product information can be found here. You can also visit your Shimano dealer. They will be happy to answer all your questions.

  • Components & Technologies

    What is E-TUBE?

    E-TUBE is the software you need to make a connection to your bike. All info can be found on the E-TUBE PROJECT website.

    Where to find the latest E-TUBE firmware updates?

    You can find the latest firmware releases on the E-TUBE PROJECT website.

Sorry, we found no answer here yet

Shimano logo MTB

The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other.

Change language / country
  • Components
  • Gear
  • Technologies
  • Stories
  • Support

GUIDES

  • Replacements parts selector
  • Shimano-equipped bike selector

MORE SHIMANO BRANDS

  • PRO bike gear
  • Lazer Sport

CONNECT WITH SHIMANO

  • Twitter
  • Facebook
  • Instagram
  • Youtube
  • Strava
  • Komoot
E-TUBE

Download the E-TUBE app

© 2023 Shimano Inc. All rights reserved
  • Privacy policy
  • Terms of use
Back to top
Shimano logo MTB