Find the nearest Shimano dealer
Your Shimano dealer is never far away. Professional support is always around the corner.FIND MY DEALER
What is Shimano’s mission statement?
Closer to Nature, Closer to People. Learn more on this link.
How long has Shimano been in business?
In 2021, Shimano celebrated its 100-year anniversary. Over the course of a century, Shimano has worked diligently to develop technologies that enhance the cycling experience.
Where can I test Shimano-equipped MTB bikes?
If you want to try a Shimano-equipped MTB bike, you can go to your local Shimano dealer.
How can I keep updated on the latest Shimano news?
Stay informed by subscribing to our newsletter via this page.
What is the Shimano warranty?
Shimano warrants that the Shimano product is free from defects in materials and workmanship under normal conditions and reasonable use. Please check the warranty policy that applies to your location:
New Zealand: https://bike.shimano.com/en-NZ/information/warranty.html
How to make a valid claim under this warranty?Please return the Shimano product to an authorized Shimano dealer, preferably the dealer it was purchased from, together with the original, dated invoice or receipt.If, having inspected the Shimano product, Shimano accepts that the Shimano product is defective, Shimano will (in its sole discretion) either repair or replace the Shimano product without charge.
How can I see if my Shimano parts are compatible?
Visit our Shimano tech page at https://productinfo.shimano.com/#/com to find answers to your compatibility questions. Or go to your local Shimano dealer where you’ll find qualified experts to help you out.
Where do I get technical info on Shimano components?
All product information can be found here. You can also visit your Shimano dealer. They will be happy to answer all your questions.
Components & Technologies
What is E-TUBE?
E-TUBE is the software you need to make a connection to your bike. All info can be found on the E-TUBE PROJECT website.
Where to find the latest E-TUBE firmware updates?
You can find the latest firmware releases on the E-TUBE PROJECT website.