Frequently asked questions

Your Shimano dealer is never far away. Professional support is always around the corner.

Closer to Nature, Closer to People. Learn more on this link.

In 2021, Shimano celebrated its 100-year anniversary. Over the course of a century, Shimano has worked diligently to develop technologies that enhance the cycling experience.

If you want to try a Shimano-equipped MTB bike, you can go to your local Shimano dealer.

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Shimano warrants that the Shimano product is free from defects in materials and workmanship under normal conditions and reasonable use. Please check the warranty policy that applies to your location: 

Europe: https://bike.shimano.com/en-EU/information/warranty.html

Japan: https://bike.shimano.com/ja-JP/home.html

USA: https://bike.shimano.com/en-US/information/warranty.html

Brazil: https://bike.shimano.com/pt-BR/information/Garantia.html

Argentina: https://bike.shimano.com/es-AR/home.html

China: https://bike.shimano.com/zh-CN/information/warranty.html

Taiwan: http://www.sunstar-tw.com/biking/brands/shimano/sunstar-repair.html

Korea: https://bike.shimano.com/ko-KR/information/warranty.html

Singapore: https://bike.shimano.com/en-SG/information/WARRANTY.html

Australia: https://bike.shimano.com/en-AU/information/warranty.html

New Zealand: https://bike.shimano.com/en-NZ/information/warranty.html

Visit our Shimano tech page at https://productinfo.shimano.com/#/com to find answers to your compatibility questions. Or go to your local Shimano dealer where you’ll find qualified experts to help you out.

All product information can be found here. You can also visit your Shimano dealer. They will be happy to answer all your questions.

E-TUBE is the software you need to make a connection to your bike. All info can be found on the E-TUBE PROJECT website.

You can find the latest firmware releases on the E-TUBE PROJECT website.